amount deducted ticket not booked irctc

Are you tired of encountering the frustrating issue of having your money deducted but not being able to book a ticket on the Indian Railways Catering and Tourism Corporation (IRCTC) website or Rail Connect App? Don’t worry, you’re not alone. Many users have faced this issue, but luckily, there are steps you can take to resolve it. In this step-by-step guide, we will walk you through the process of fixing the “Amount Deducted But Ticket Not Booked IRCTC” issue.

Also Read: IRCTC Refund Policy: Understanding the Process

Step 1: Check your bank account

Before assuming that the transaction failed, it’s important to check your bank account first. Sometimes, due to technical glitches or slow processing, the amount might be temporarily debited from your account but not reflected on the website or app. In such cases, the amount is usually credited back to your account within a few minutes or hours. Therefore, it is advisable to wait for a reasonable amount of time before proceeding to the next step.

Step 2: Contact the customer support

If the amount is not credited back to your account within a reasonable time frame, it’s time to reach out to the customer support team. You can find their contact details on the IRCTC website or app. It is recommended to take a screenshot of the transaction details and keep your ticket and bank details handy before contacting the support team. Explain the issue in detail and provide them with all the necessary information for a quicker resolution.

Step 3: File a complaint

In case the customer support team is unable to assist you or the issue persists, you may need to file a complaint. The official IRCTC website has a dedicated “Complaints” section where you can register your grievance. Provide them with all the relevant details, including transaction ID, bank details, and screenshots, to help them investigate the matter thoroughly. Be patient, as it may take some time for the issue to be resolved.

Step 4: Escalate the complaint

If your complaint goes unanswered or the resolution provided is not satisfactory, you have the option to escalate the matter. You can approach higher authorities, such as the IRCTC nodal officer or the Ministry of Railways, through their designated channels. Make sure to attach all the previous correspondences and evidence to support your case. This step is generally taken when all other attempts have failed to resolve the issue.

Step 5: Seek legal assistance

In rare cases where all efforts have been exhausted and no resolution is in sight, you may consider seeking legal assistance. Consult with a lawyer who specializes in consumer rights or cyber law to understand your options and the best course of action. They can guide you through the legal process and help you claim compensation for the inconvenience caused.

Remember, while encountering the “Amount Deducted But Ticket Not Booked” issue can be frustrating, it is essential to remain calm and follow the necessary steps to resolve the problem. Keep all the relevant documents and transaction details handy throughout the process for a smoother resolution. With persistence and the right approach, you will hopefully be able to get your money back and book your desired tickets hassle-free.

1 Comment

  1. Punniamurthi August 14, 2023

    I have book a ticket today from Mas mgr Central to ksr Bengaluru in mys satabti departure 06.00 am arrivel 10.45 am.amount is deducted but ticket is not booked punniamurthi 9941419798

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